Operations
Crisis communications plan for UK SMEs: a step-by-step guide
A practical crisis communications plan for UK SMEs: scenarios, spokespeople, holding statements and a six-step build you can rehearse in half an hour.
Section
Operations
Operations
How to run corporate communications release control from source authority to correction
An operating method for moving one approved corporate communication through evidence, privacy, accessibility, release, correction and close-out.
Operations
Close-out checklist for a corporate communications release
Close out one England corporate release by sampling every controlled destination, logging failed withdrawals and archiving the checklist as evidence.
Operations
Corporate communications service standards: six measures defined by event, not aspiration
Six corporate communications service measures defined by numerator, denominator, clock and evidence source, with failure responses. Thresholds are left blank for the buyer's authorised owner.
Operations
Who does what in corporate communications, from factual authority to incident coordination
Map non-ranked corporate communication responsibilities for one England job, with evidence, authority, independence and escalation made explicit.